Support Center

What is a Match Escalation?

Last Updated: Jan 26, 2016 05:51PM EST
A Match Escalation is a Staff Review of a CMRS Match Decision. The CMRS is a Community Driven Match Resolution System.
Escalation Cost
 
Premium Members: Free
Non Premium Members: 2 MLG Credits

We suggest making your Team Premium to have Staff review all of your matches and bypass the CMRS completely.

Escalation Requirements
 
  1. Your match went into the CMRS and you were given the loss by the community.
  2. You submitted a ticket into the CMRS system that contains valid proof to support your claim.
  3. You can escalate multiple matches across the entire site as they are needed.
  4. Staff will not look at any proof that was not originally submitted in your ticket to the CMRS.
  5. You must escalate the match within 7 days of the match schedule time.

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